FAQ

A. General

  • What are the steps to follow to benefit from this offer?

    Initiate the transfer with the company actually depositary of your deeds.

    Keytrade Bank can do the necessary for you
    • Fill in the document 'Mandate – Transfert of deeds'.
      Send us back this document by regular mail to the attention of Back Office shares and join a list of the securities you wish to transfer. (ex. A copy of your trading account) Pay attention: We will not accept faxes.
      Pay attention: the mandate does not apply for securities held within a non-European financial institution. Fore these, you have to initiate the transfer yourself.
    • Send us during the 6 months that follow the initiation of your deeds transfer a proof of the incurred costs with following document 'Proof transfer of deeds'. Enclosed to this document, send us also a copy of your abstract of accounts.


    You introduce yourself with your bank or broker your demand to start the transfer of securities.
    I am a client of Keytrade Bank
    • Ask your financial institution to contact Keytrade Bank’s Back Office.
    • Send our Back Office the list of the securities that you will transfer.

      Your mail should be addressed to:
      Keytrade Bank
      Back-Office Transfer of Deeds
      Vorstlaan - Bld. du Souverain, 100
      1170 Brussels

    • Send us during the 6 months that follow the initiation of your deeds transfer a proof of the incurred costs with following document 'Proof transfer of deeds'. Enclosed to this document, send us also a copy of your abstract of accounts.

    I am not a client of Keytrade Bank
    • Open your account online by downloading the « banking relationship application form ». Fill it out and send it back to us. You will find this subscription form in the “Open an account” part of the public website. You can also ask a copy by telephone: +32 (0)2 / 679 90 00.
    • As soon as your account is open, you can initiate the transfer with the company actually depositary of your deeds.
    • Ask this financial institution to contact Keytrade Bank’s Back Office.
    • Send our Back Office the list of the securities that you will transfer.

      Your mail should be addressed to:
      Keytrade Bank
      Back-Office Transfer of Deeds
      Vorstlaan - Bld. du Souverain, 100
      1170 Brussels

    • Send us during the 6 months that follow the initiation of your deeds transfer a proof of the incurred costs with following document 'Proof transfer of deeds'. Enclosed to this document, send us also a copy of your abstract of accounts.
  • Can everybody benefit from this promotion?
  • Can a client of Keytrade Bank participate?
  • Is this offer also available for a transfer of securities from Keytrade Bank to another bank?
  • I have already taken part in the past. Can I benefit from this offer once again?

B. Transfer of securities

You demand Keytrade Bank to start the transfer of securities for you.

You yourself will take the necessary steps to start the transfer of securities.

C. Fees

You demand Keytrade Bank to start the transfer of securities for you.

You yourself will take the necessary steps to start the transfer of securities.

D. Other