FAQ

• On which markets may I invest?
  
• What are “real time quotes” and how may I consult them?
  
• Example real time quotes : Mr Jones has a trading account and activated the real time quotes. What can happen on his trading account?
  
• Example real time quotes: Mr&Miss Jones have each a logon with which they have access to the same trading account. The real time quotes are activated on it. What can happen on the trading account?
• How do I settle my trading account?
  
• How do I know whether my transaction has been executed?
  

  If an order has been executed, you may receive confirmation in different ways:
  
  

  • The 1st confirmation will be seen in your portfolio. “Pending positions” bear the letter “E”, which indicates the execution of an order. Click on this letter to get more information about this order.
    
    
  • A 2nd way is via SMS and e-mail. You will need to enter your mobile phone number or your e-mail address in the main menu under “Preferences” on our secure web site.
    
    
  • The 3rd way is you receive confirmation the first subsequent workday after the execution of your stock market order via a slip found in the main menu under “Account information” on our secure web site.
    Moreover, you have the option of receiving the slip electronically (free-of-charge) or by mail (at a fee).
    
  
  

• Is day trading possible?
  
• What is the difference between a stop order and a stop limit order?
  
• General risk warning concerning financial instruments
  
• How is the BEP calculated?
  
• Which are the value dates for the revenue of a sell?