At the computer level:
An Internet bank such as Keytrade Bank is duty bound to have back-up IT systems in order to avoid any interruptions of services arising from technical problems. With this in mind, the company has four E3 Internet lines at 34 Mbps each, with two separate ISPs, each of whom use a different telecommunications supplier. These Internet lines are connected to routers, which are also backed-up. Several levels of firewalls, all of them with a back-up, guarantee the security of the Keytrade Bank networks. The Internet application servers, also known as web servers, have not one but six back-ups. The database servers that they are connected to are distributed in duplicated clusters, which means that if any problems arise in one or more database servers, customers will remain unaffected and the ease of use of the Keytrade Bank services will remain the same. This is also the case for back-office management servers, bank accounting servers and National Bank report servers.
A secure channel between your browser and our server gives you access to our network. All confidential information is encoded and, subsequently, cannot be read by third parties. Keytrade Bank uses a 128-bit encryption key to send data between the browser of the client and its web servers. Data encrypted using a 128-bit key is 309,485,009,821,345,068,724,781,056 times more difficult to crack than, for example, a 40-bit key.
Your Keytrade Bank account is blocked as soon as the wrong confirmation code is entered at the third attempt.
In addition, intrusion detection systems and encryption systems meet the highest standards on the market, thereby guaranteeing optimum confidentiality for our clients, and total security against hackers. All data and documents are backed up on magnetic tapes and also saved onto CD/DVD to guarantee their enduring safety. These are stored in secure areas outside Keytrade Bank.
Finally, Keytrade Bank has its Internet systems audited once a year over a twelve-hour period by Netcraft Security, one of the world leaders in Internet security. Keytrade Bank is the only Belgian bank to offer clients such a guarantee of Internet security.
At the administrative level:
Your personal information (surname, first name, ...) is not to be found on any single computer of Keytrade Bank, which is accessible via the Internet. Only your logon or account number identifies you at Keytrade Bank.
Your passwords are mailed to you after you have opened an account. These are never communicated via the telephone.
At the financial level:
At the financial level, Keytrade Bank operates within a strict legal framework and is regularly controlled by the Bank, Finance and Insurance Commission as well as external auditors.
Guarantee:
In addition, you are also protected under the deposit guarantee system for up to € 20,000 as prescribed by Belgian legislation and applicable to every bank falling under Belgian law.
Keytrade Luxembourg