FAQ

• How much do the current, savings and trading account cost me?
  
• How do I do cash withdrawals?
  
• How do I apply for the Bancontact / Maestro / Proton card?
  
• How do I apply for a VISA card ?
  
• What do I have to do if my debet or VISA card is lost or stolen?
  

  Lost or stolen debit (Bancontact / Mister Cash / Proton - Maestro) or VISA card, call immediately CARD STOP +32 (0)70 / 344 344 to block your card.
  

  • Your Bancontact / Mister Cash / Proton - Maestro card
    To receive a new debit card, please fill in the subscription form and send it back to us per post (Boulevard du Souverain 100, 1170 Brussels) or per fax (+32 (0)2 / 679 90 01).
    
  • Your VISA card
    Your VISA card will be automatically send to you after having called Card Stop.

• Can I use my savings account to do transfers?
  
• Can I request or change foreign currencies?
  
• How is the interest calculated on the savings account?
  
• Which internal money transfers are possible and how long does it take?
  
• How can I open an online savings account?
  
• Who can open a savings account?
  
• Is a minimum amount required to activate the savings account?
  
• Which interest will I get on the online AZUR savings account?
  
• When will the money on the savings account yield interest?
  
• How do I put money on my savings account?
  
• How do I do cash withdrawals from my savings account?
  
• Will Keytrade Bank be able to keep its high interest rate?
  
• What is the maximum amount of interests to be exempted from withholding tax?
  
• What is the difference between the growth and fidelity premium?
  
• Which value date is used?
  
• Where can I find my bank statements?