FAQ

• How much do the current, savings and trading account cost me?
  
• How do I do cash withdrawals?
  
• How do I apply for the Bancontact / Maestro / Proton card?
  
• How do I apply for a VISA card ?
  
• What do I have to do if my debet or VISA card is lost or stolen?
  
• Can I use my savings account to do transfers?
  
• Can I request or change foreign currencies?
  
• How is the interest calculated on the savings account?
  
• Which internal money transfers are possible and how long does it take?
  
• How can I open an online savings account?
  
• Who can open a savings account?
  
• Is a minimum amount required to activate the savings account?
  
• Which interest will I get on the online AZUR savings account?
  
• When will the money on the savings account yield interest?
  
• How do I put money on my savings account?
  
• How do I do cash withdrawals from my savings account?
  

  Your money is always available.
  
  You can transfer an amount on line from your savings account to your current account with Keytrade Bank. From your current account you can transfer this amount further to for instance the account of a third person.
  Due to legal reasons you can only transfer money from your savings account to another account in your name with Keytrade Bank.
  
  You can easily withdraw money at our cashier’s desk. Please contact us at least three days in advance so we can put the amount you wish to withdraw at your disposal.
  
  If you have applied for a Bancontact/MisterCash card, you may also withdraw money from ATMs in Belgium and abroad.
  You can apply for a Bancontact card by filling in the application form, sign it and send it back to us. As soon as your application is accepted and a minimum amount of € 50 is available on the current account, the debit card will be sent by regular mail to the legal address of the account holder.
  Note: Only Belgian residents can apply for a debit card.

• Will Keytrade Bank be able to keep its high interest rate?
  
• What is the maximum amount of interests to be exempted from withholding tax?
  
• What is the difference between the growth and fidelity premium?
  
• Which value date is used?
  
• Where can I find my bank statements?