FAQ

• How much do the current, savings and trading account cost me?
  
• How do I do cash withdrawals?
  
• How do I apply for the Bancontact / Maestro / Proton card?
  
• How do I apply for a VISA card ?
  
• What do I have to do if my debet or VISA card is lost or stolen?
  
• Can I use my savings account to do transfers?
  
• Can I request or change foreign currencies?
  
• How is the interest calculated on the savings account?
  
• Which internal money transfers are possible and how long does it take?
  
• How can I open an online savings account?
  
• Who can open a savings account?
  
• Is a minimum amount required to activate the savings account?
  
• Which interest will I get on the online AZUR savings account?
  

  The AZUR savings account has a basic interest rate of 4%*, with 0.01% growth premium or 0.01% fidelity premium.
  With this offer, Keytrade Bank gives one of the highest interest rates in the market.
  
  The combination of a higher basic interest and lower premiums results in a higher total output and gives you more flexibility: you are not supposed to block your money during a minimum period in order to be entitled to get a growth or a fidelity premium.
  
  * Interest rate on annual base. Basic interest rate is applicable for the 1st block of € 25,000.00. 3.00% from € 25,000.01 until € 1,000,000.00. Next block: 2.50%

• When will the money on the savings account yield interest?
  
• How do I put money on my savings account?
  
• How do I do cash withdrawals from my savings account?
  
• Will Keytrade Bank be able to keep its high interest rate?
  
• What is the maximum amount of interests to be exempted from withholding tax?
  
• What is the difference between the growth and fidelity premium?
  
• Which value date is used?
  
• Where can I find my bank statements?