FAQ

• Why use the Keytrade ID?
  
• How does the Keytrade ID work?
  
• How can I activate my Keytrade ID?
  
• How can I log on with my Keytrade ID?
  
• Do I still have to enter my confirmation code?
  
• Why is the unique code limited in time?
  
• How do I know if the Keytrade ID is intended for my account?
  
• How do I know if the activation of my Keytrade ID was successful?
  
• I received several Keytrade ID’s. What do I have to do?
  
• How can I block my Keytrade ID?
  
• Why should I block my Keytrade ID?
  
• What should I do if my Keytrade ID does not give any codes on the display?
  
• How can I order a new Keytrade ID?
  

  You can order a new Keytrade ID via the website. After introducing your logon (username) and password, you have to block your old Keytrade ID. You can do this by clicking on Home > Preferences > Passwords > Keytrade ID. Then, you can order a new Keytrade ID on the next screen.
  
  You can also request a new Keytrade ID by completing the following document “New Keytrade ID application form”. Complete and sign this document and return it to us together with a copy of your identity card or passport by fax on the number 02/679 90 00 or by post at the address:
  
  Keytrade Bank
  Administration
  Boulevard du Souverain, 100
  1170 Brussels
  
  After you request, your Keytrade ID will be sent by post. When you receive it, you should activate it.

• What do I have to do if my Keytrade ID is lost, broken or stolen?
  
• What is the price of a Keytrade ID?
  
• How long will it take to receive a new Keytrade ID?
  
• What is the difference between an E-ID and a Keytrade ID?