FAQ

• I am interested in Keytrade Pro. Where can I find the information about the products available on Keytrade Pro and about the applying prices?
  
• What is a margin?
  
• Can I deposit stocks as a margin?
  
• Is it possible to open a Keytrade Pro account in another currency than Euro?
  
• I have downloaded and installed the live platform. How can I start to trade?
  
• Why is the demo version limited to 20 days?
  
• Can I open and use the demo and the live platform at the same time?
  
• How can I transfer money to my Keytrade Pro account? And how can I withdraw money from this same account?
  
• I have asked to transfer money to my Keytrade Pro account. The money is not yet on my Keytrade Pro account.
  
• Why should I transfer the money to my Keytrade Pro account? I already have a trading account at Keytrade Bank!
  
• Where can I see a detailed overview of all the positions I have taken on Keytrade Pro?
  
• In the overview of my accounts on the Keytrade Bank website appears my Keytrade Pro account with a date. What does this date mean?
  
• Do I receive interests on my Keytrade Pro account?
  
• How can I receive my passwords to log on Keytrade Pro?
  

  You will receive, by mail, a login and a password from our services. With these data, you will be able to log on for the first time. Afterwards, you have to activate your Key. In order to do it, you have to contact our services by phone: +32(0)2/679 90 00. When your Key is activated, you can change your password.