FAQ

• I am interested in Keytrade Pro. Where can I find the information about the products available on Keytrade Pro and about the applying prices?
  
• What is a margin?
  
• Can I deposit stocks as a margin?
  
• Is it possible to open a Keytrade Pro account in another currency than Euro?
  
• I have downloaded and installed the live platform. How can I start to trade?
  
• Why is the demo version limited to 20 days?
  
• Can I open and use the demo and the live platform at the same time?
  
• How can I transfer money to my Keytrade Pro account? And how can I withdraw money from this same account?
  
• I have asked to transfer money to my Keytrade Pro account. The money is not yet on my Keytrade Pro account.
  
• Why should I transfer the money to my Keytrade Pro account? I already have a trading account at Keytrade Bank!
  
• Where can I see a detailed overview of all the positions I have taken on Keytrade Pro?
  
• In the overview of my accounts on the Keytrade Bank website appears my Keytrade Pro account with a date. What does this date mean?
  

  In order to have a global overview of your financial statements at Keytrade Bank, you can find the balance of your Keytrade Pro “margin account” on the secure website of Keytrade Bank.
  Attention: These are liquidities you have on your “margin account” at the beginning of the day at the mentioned date or in other words available liquidities the previous evening of the mentioned date.

  However, all the up-to-date information (in real time) about Keytrade Pro (linked to your positions, your orders or your cash) is precisely explained on the Keytrade Pro platform.

• Do I receive interests on my Keytrade Pro account?
  
• How can I receive my passwords to log on Keytrade Pro?