FAQ

• At what rate can I buy or sell?
  
• How much does a transaction cost?
  
• Do I have to pay custody fees?
  
• How is an order executed?
  
• Until what time can I cancel an order?
  
• What is the minimal value of an order?
  
• Can I work within limits?
  
• What difference is there between a unit and a value order?
  

  You give a unit order when you want to buy a certain number of units. As you do not know the exact NAV when you place the order, you do not know the exact value of the transaction.
  
  A value order is one in which you want to buy or sell for a given amount of money. So you know exactly how much will be debited or credited to your account, but you don’t know the exact number of units that you’re buying or selling. The number of negotiated units is calculated when the NIV is fixed. In general, the number of units exchanged will not be a round number, but a six-decimal figure.
  
  Actually, Keytrade Bank can only accept buy orders for a given amount of money (value orders). Sell orders can only be given as a unit order.
  
  

• What do the terms “level of risk” and “volatility” mean?
  
• What is the “annual management commission”?
  
• What is the return of a fund, and how is it calculated?
  
• What is the “rating” of a fund (notation in a number of stars)?
  
• There are a number of investment funds that I can’t find on your site!
  
• Do you ever give advice about the choice of funds?
  
• My order is “pending” for a couple of days. How is this possible?
  
• What taxes are due in negotiating funds?